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petejcase P

1 reviews | Active since Mar 2017

03 Sept 2021, 13:41

Vox telecom bad service

I cancelled my contract with VOX on the 2nd of July 2021 as I was required to move from the flat that I was in due to the sale of the property. I had to wait for the 2nd July due to the lease agreement for the new flat, to secure it before I could do anything. I have paid cancellation fee as required. I am now being hounded for payment for August and was not in the flat or on the property in question I. E I did not make use of the service. It is absurd that Vox is arguing about 1 day. If you work out the notice that I gave it is still 30 days - one month. Subsequently I have cancelled the new contract before it was installed due to the this and have gone with another service provider.

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Replies (2)
Vox Telecom
Vox Telecom's reply03 Sept 2021, 14:26
Official
Good day Peter-john C
 
Thank you for your enquiry.
  
 Kindly note that we have escalated your enquiry.
  
 We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
  
Please take note that we will not reply on HelloPeter.
  
Kind Regards, 
Vox
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petejcase P's update03 Sept 2021, 16:30
Reviewer Update
Why bother, I have paid for the month that I didn't get or use the service for but amazingly someone from Vox phoned me and after telling them that I have paid and as a result of this mess cancelled my new contract before it was installed then phoned me back and tried to make a deal with me to not cancel. OF ALL THE NERVE!!!!!! I am happy to say that I have got fiber from another service provider that is true month to month and no 12 month contract. I can cancel anytime no fuss etc.