WS
Wardi S
1 reviews | Active since Mar 2021
27 Jul 2025, 20:37
Vox Telecom bad service
Every night around 20:00 my fiber is going down. Vox only sends the request to openserve an I have to sit with no service. Tonight customer service said it is alright if I place this on social media. I am seriously thinking of moving to another provider. For years I did not have a single problem. Lately their service has gone down and I am not sure if they can recover
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
27 Jul 2025, 20:45 Good day Wardi SmitThank you for your post.Kindly note that the details of your complaint has been sent to the technical team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom's reply27 Jul 2025, 20:45
Official
Good day Wardi SmitThank you for your post.Kindly note that the details of your complaint has been sent to the technical team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
WS
Wardi S's updateReviewer Update
28 Jul 2025, 22:09True as clock work my fiber went down the same time tonight. Not sure if the management or technical staff is not willing to fix my problem. Poor poor service
WS
Wardi S's update28 Jul 2025, 22:09
Reviewer Update
True as clock work my fiber went down the same time tonight. Not sure if the management or technical staff is not willing to fix my problem. Poor poor service
Vox Telecom's replyOfficial
31 Jul 2025, 10:25Good day, Wardi
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider Openserve, restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider Openserve, restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply31 Jul 2025, 10:25
Official
Good day, Wardi
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider Openserve, restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider Openserve, restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox