TL
Theresa L

1 reviews | Active since Aug 2021

01 Aug 2021, 09:16

VOX Telecom bad bad bad service

I changed from Fibre to LTE at Vox. I moved into an area which had no fibre. I had to pay a cancellation of R2700 even if I stayed with the same company. I paid Vox every month on the first via eft. And sent proof of payments to their accounts division. During the first week of every month I got suspension notices and had to send several proof of payments. No apologies from their side. I tried to gave notice end of June 2021and Iris du Boois at Vox said I had to pay another R2700 cancellation. Therefore I waited a bit. On 8 July 2021 I got a call about my notice and that she made a mistake and that it is only R299. So I gave notice once again but now only for end of August due to lack of ligit communication from their side. On 30 June 2021 I got an e mail from Tumi Mashega the head of accounts who wanted to do a debit order for the last amount and I said no I will eft as I do every month on the first. On 30 July 2021 my service was suspended at 24:00 and I lost all my night data for July and could nt even use my last 5 GB on my data for 31 st of July which I already paid for. After several phone calls on Sunday 1 st of August 2021 they liased to me it is because they did not received payment for August 2021 yet. How does this happen??? On the 1 st????? Suspension before the 1 st????? Poorest of poor service.

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Replies (1)
Vox Telecom
Vox Telecom's reply01 Aug 2021, 09:36
Official
Good day Theresa L,  Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. Please take note that we will not reply on HelloPeter. Kind Regards,  Vox