1 reviews | Active since Aug 2021
VOX Telecom bad bad bad service
I changed from Fibre to LTE at Vox. I moved into an area which had no fibre. I had to pay a cancellation of R2700 even if I stayed with the same company. I paid Vox every month on the first via eft. And sent proof of payments to their accounts division. During the first week of every month I got suspension notices and had to send several proof of payments. No apologies from their side. I tried to gave notice end of June 2021and Iris du Boois at Vox said I had to pay another R2700 cancellation. Therefore I waited a bit. On 8 July 2021 I got a call about my notice and that she made a mistake and that it is only R299. So I gave notice once again but now only for end of August due to lack of ligit communication from their side. On 30 June 2021 I got an e mail from Tumi Mashega the head of accounts who wanted to do a debit order for the last amount and I said no I will eft as I do every month on the first. On 30 July 2021 my service was suspended at 24:00 and I lost all my night data for July and could nt even use my last 5 GB on my data for 31 st of July which I already paid for. After several phone calls on Sunday 1 st of August 2021 they liased to me it is because they did not received payment for August 2021 yet. How does this happen??? On the 1 st????? Suspension before the 1 st????? Poorest of poor service.
