WB
Wynand B
1 reviews | Active since Sept 2024
15 Sept 2024, 20:52
Vox telecom bad bad
So i was called and my service agent told me that they can supply me with dish and a 50mbps line ! I made it clear that 50mbps is a bit low but if its sustainable and hassle free it can work ! Few weeks later it was installed and from day one issues! Not getting speeds 10-35mbps and latency speed far to long . A technician was sent out and it even got worse.! After numerous calls and complaints i told and sent email to cancel it ! We even switched it off!. Now Vox sends me a cancellation fee R52 000 for something that did not work as promised for a few days ! Not getting 50mbps ever !
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Replies (2)
Vox Telecom's replyOfficial
15 Sept 2024, 21:27Good day Wynand B
Thank you for your review.
Kindly note that the details of your query has been sent to the Customer service team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Customer service team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply15 Sept 2024, 21:27
Official
Good day Wynand B
Thank you for your review.
Kindly note that the details of your query has been sent to the Customer service team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Customer service team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
23 Sept 2024, 10:53Good day, Wynand B
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Manager has sent correspondence to you pertaining to your complaint and the outcome thereof.
Your Account Manager will remain in contact with you until resolved. .
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Manager has sent correspondence to you pertaining to your complaint and the outcome thereof.
Your Account Manager will remain in contact with you until resolved. .
Kind Regards,
Vox
Vox Telecom's reply23 Sept 2024, 10:53
Official
Good day, Wynand B
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Manager has sent correspondence to you pertaining to your complaint and the outcome thereof.
Your Account Manager will remain in contact with you until resolved. .
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Manager has sent correspondence to you pertaining to your complaint and the outcome thereof.
Your Account Manager will remain in contact with you until resolved. .
Kind Regards,
Vox