VOX Telecom, at it again with the WORST Cutomer Service

Vox notified us of a Vumatel Fibre outage for maintenance from 4 am to 5 am. At 7 am it was still not resolved. After many social media posts on Twitter and Facebook, I eventually got an email from Vox saying the issue is resolved, which it WASNT. I kept getting scripted and templated replies from Vox, no depth, no information and completely dismissive. More complaints and eventually a VERY rude guy phoned me from Vox, saying there is no ETA and that he will not comment on why I received a restoration email and he has no further info. I further queried why it wasnt completed on time, to which he promptly hung up. THIS IS NOT WHAT I EXPECT FROM VOX. Good bye, I am finally taking the leap and changing my ISP. Vox, you should be ASHAMED.