VOX TELECOM ARE USELESS - Probably worse than Telkom!

<p>I have recently installed fibre to our home. PLEASE don't get me wrong, fibre is fantastic, fast, reliable and so much better than ADSL its much much better. So, the service initially was fantastic. Vox Telecom remained in touch, sent me informtion and confirmed the details all along. The equipment was installed with some isses, but generally pretty good. After a week or so, I started speed checking process to confirm that I was getting what I was paying for. Speeds while much better than anything that I had previously had from Telkom, were not the agreed speeds. So I queried it through the Technical Department. After loads of changes and tweeks it was stated to me by the technical department that I needs a router swap out. Here things fell off the wagon in a huge way. 3 weeks later it's still not resolved, 12 phone calls to the sales department, never being able to talk to the sales person responsible. I spoke with his line manager and was promised a resolve, but here I am , eaving messages that are NOT returned. All sorts of excuses, "Please accept my apologies, we will sort it out" or " The technical department should have..." Anyway eventually the technical department contacted me and made some changes to ensure I get better speeds, but I am STILL OPERATING AT HALF THE SPEED I ORDERED. I understand its a best effort service and that guaranteeing speeds is a technical impossibility. 50% cannot be a best effort, or am I being picky? So after leaving it at that and asking that the sales representative get hold of me to sort out the contractual obligations, and fix the issue, swap out the router or solve the problem by changing the contract I am on, I still havent heard from them. Called this morning, got cut off three times. Just useless service, no follow up and no taking responsibility. Really Vox? Get it right. There is no reason to be this useless.</p>