BB
Bryan B
1 reviews | Active since Dec 2024
05 Dec 2024, 14:29
VOX TELECOM are to be avoided at all costs .
Vox have an unreliable service. They charged us for a premium service and failed to provide the service paid for at double what other providers charge. We requested an alternative service and support and they sent us a quote for installations costs we had already paid for for the previous installation. Their technicians were not sent to site and they are holding us to a 3 months notice period for a sub standard service. Avoid VOX at all costs .
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Replies (2)
Vox Telecom's replyOfficial
05 Dec 2024, 15:16Good day , Bryan B
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest
Regards
Vox
Vox Telecom's reply05 Dec 2024, 15:16
Official
Good day , Bryan B
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest
Regards
Vox
BB
Bryan B's updateReviewer Update
05 Dec 2024, 15:29Good Day
The issues were escalated to your management and they did not bother to respond. FIBRE is a necessity not a luxury in running a business but clearly inconsequential to VOX as they do not value customers .
The issues were escalated to your management and they did not bother to respond. FIBRE is a necessity not a luxury in running a business but clearly inconsequential to VOX as they do not value customers .
BB
Bryan B's update05 Dec 2024, 15:29
Reviewer Update
Good Day
The issues were escalated to your management and they did not bother to respond. FIBRE is a necessity not a luxury in running a business but clearly inconsequential to VOX as they do not value customers .
The issues were escalated to your management and they did not bother to respond. FIBRE is a necessity not a luxury in running a business but clearly inconsequential to VOX as they do not value customers .