pN
phillip N
1 reviews | Active since Mar 2026
27 Mar 2026, 22:30
Vox Telecom are to be avoided.
Worst experience with an ISP I've ever had. They do not listen to any of your requests unless you escalate it. I've been trying to cancel a vox fiber order for over an week now, I've sent numerous emails, WhatsApp's and created tickets requesting they cancel my order. Not only did they not cancel the order but they actively did the opposite and proceeded with it. Just for a comparison what's been an ongoing problem with them is something that WebAfrica sorted out in a day, even vodacom who is notorious for having bad customer service is preferable to my experience with vox.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
28 Mar 2026, 08:39Good day Phillip.
Thank you for reaching out to us.
We have escalated the query to your account manager. They will contact you to assist further with cancellation of your order.
Regards
Thank you for reaching out to us.
We have escalated the query to your account manager. They will contact you to assist further with cancellation of your order.
Regards
Vox Telecom's reply28 Mar 2026, 08:39
Official
Good day Phillip.
Thank you for reaching out to us.
We have escalated the query to your account manager. They will contact you to assist further with cancellation of your order.
Regards
Thank you for reaching out to us.
We have escalated the query to your account manager. They will contact you to assist further with cancellation of your order.
Regards
pN
phillip N's updateReviewer Update
01 Apr 2026, 16:32It's the 1st of April and the order has still not been cancelled nor has anyone been responding to my query tickets or my emails. I've just about had enough of this. Do I need to get an attorney involved just to have an order cancelled?
pN
phillip N's update01 Apr 2026, 16:32
Reviewer Update
It's the 1st of April and the order has still not been cancelled nor has anyone been responding to my query tickets or my emails. I've just about had enough of this. Do I need to get an attorney involved just to have an order cancelled?
Vox Telecom's replyOfficial
01 Apr 2026, 16:55Good day , Phillip
Kindly note that an agent had tried to contact you with no success. We have requested that they try again.
Kindly note that an agent had tried to contact you with no success. We have requested that they try again.
Vox Telecom's reply01 Apr 2026, 16:55
Official
Good day , Phillip
Kindly note that an agent had tried to contact you with no success. We have requested that they try again.
Kindly note that an agent had tried to contact you with no success. We have requested that they try again.
Vox Telecom's replyOfficial
09 Apr 2026, 08:29 Good day , Phillip
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply09 Apr 2026, 08:29
Official
Good day , Phillip
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox