1 reviews | Active since Jun 2024
Vox Telecom are ****mers.
I signed up for wifi with vox telecoms whereby during the call their agent told me it is pay as you go like dstv if you dont want to pay you not owing anyone. First month i started using vox they sent me an invoice on how much to pay then i did that they activated the wifi, few days later theh sent another invoice with a full subscription amount I didn't understand what was going on,then later the wifi switched off I asked them they said i must pay and I did that. One day I sent my husband to pay the wifi he put a wrong reference however the account was correct so the wifi was not working again I called them because I knew i paid however they said I didn't pay only to find out my man put a wrong reference so I had to pay double as they said. At the last day of the month they closed the wifi, I just thought because it is month end I paid my subscription the wifi it never worked I ended up calling them they took me from pillar to post I ended up giving up only to find out they canceled the contract without even calling me to tell me that and they sent me another contract which i was supposed to sign however i didn't sign it because I didn't understand anything. I ended up telling them I don't want their services anymore now they are telling me im owing them even sent the debt collectors to call me while its them who took my money for the month and never rendered any services to me.
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
