VOX TELECOM - appalling service

I have been having internet connectivity issues for several weeks and despite logging repeated calls with Vox, the issue remains unresolved. They are very quick to hold customers to notice periods when it comes to cancellation of contracts and to take monthly debit orders, but as far as customer service is concerned, I would give them a ZERO rating!!! I have been a loyal customer of Vox for close on 20 years and have never experienced this level of poor service. It appears that they only care about the big corporates. Small businesses such as myself clearly do not feature when it comes to servicing the customer's needs.