Vox telecom and vumatel lies

Up until Thursday, 8th December 2022, i have had no reason to be unhappy with Vox telecom's offering of internet services. I have generally had good connectivity for two years with very few problems. If i have a problem, it is usually resolved very quickly. Prior to Thursday, 8th December 2022, I was advised that I would have no internet connectivity on 8 December between the hours of 8am and 3pm due to infrastructure maintenance by Vumatel. Well, I am on day 5 of no connection to the internet whatsoever. I get emails sent to me indicating that services have been restored when in fact they have not. If i try to call Vox telecom customer care (?) line, on gets the computerised answering services directing you what to do, you follow the instructions and the get put on hold and told you are number x in the q. Before your call is answered, it gets disconnected after 14 minutes and you have to start again. This is really the worst service i've experience from any company ever. They need to sort out this problem with vumatel urgently so that my services that I have paid for can be restored.