Vox telecom and vumatel are useless

Before this week I would've recommened Vox telecom to just about everyone but NEVER again. Their customer service is absolute ***, I haven't had internet in 4 days now, I have family members working from home (or trying to at least). Can barely get through to customer service and when I do, its empty promises (I've been told my wifi will be fixed by this morning - nope!) Or they play the blame game with Vumatel. No one can take responsibility for this mess, its a back and forth game for them but I am the one with no effing wifi, signal, connection etc. So let me tell you this, if you'd like to sit without wifi you are paying for for almost a week, then pick Vox. Otherwise I'd suggest looking elsewhere. Absolutely pathetic. I am so utterly upset and disappointed in this nonsense, you'd think a company that advertises as "such a goof service provider" would actually be decent.