BD
Bernard D

1 reviews | Active since Apr 2021

08 May 2021, 15:09

Vox telecom and Frogfoot pathetic after sales service.

After sales service sucks. Can't keep promises. Ten people will phone you to find out what your problems are, make promises to attend and then you never hear from them again until you make contact again. Then they will tell you the technician will contact you after explaining again what the problem is and then again nothing happens. Eventually they will make an appointment to visit your premises, confirm the appointment twice on the day and then 4 minutes before the appointment time they will send an email to reschedule without confirmation. Even senior managers will be making promises but that is also a waste of time. If I could cancel without having to pay the penalty I'll do it in a blink of an eye. STAY AWAY FROM THEM!!!!

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Replies (3)
Vox Telecom
Vox Telecom's reply08 May 2021, 19:40
Official
Good day, Bernard D 

Thank you for your post. 

Kindly note that we have sent the details of your complaint to the Support team for assistance.

We will investigate the matter and provide feedback to you soonest. 

Kind Regards, 
Vox 
BD
Bernard D's update08 May 2021, 19:58
Reviewer Update
Exactly the response they give every time I've complained. "We'll get somebody to investigate and come back to you"! How many times do you have to inform your support team. Just ask them to look on your system and they will find my complaints for the last two months there!!!! I don't know who they are trying to impress!!!???
Vox Telecom
Vox Telecom's reply14 May 2021, 10:49
Official
Good day, Barend D 

Thank you for your patience whilst this matter was being investigated. 

We have received confirmation that Vox and the Network Provider has been to the site and made the requested amendments to the installation. 

Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 
Vox