1 reviews | Active since Apr 2021
Vox telecom and Frogfoot pathetic after sales service.
After sales service sucks. Can't keep promises. Ten people will phone you to find out what your problems are, make promises to attend and then you never hear from them again until you make contact again. Then they will tell you the technician will contact you after explaining again what the problem is and then again nothing happens. Eventually they will make an appointment to visit your premises, confirm the appointment twice on the day and then 4 minutes before the appointment time they will send an email to reschedule without confirmation. Even senior managers will be making promises but that is also a waste of time. If I could cancel without having to pay the penalty I'll do it in a blink of an eye. STAY AWAY FROM THEM!!!!
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Support team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Support team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that Vox and the Network Provider has been to the site and made the requested amendments to the installation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
We have received confirmation that Vox and the Network Provider has been to the site and made the requested amendments to the installation.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
