RL
Ryan L
1 reviews | Active since Feb 2016
27 Jun 2022, 13:49
Vox telecom - an unreliable supplier of fibre
I am paying for a 25mbps line, but even after repeated escalations I am still only getting approx 80% of the speed that I am paying for. I then asked for a discount on my monthly premium and advised them that I would report them to the consumer goods and services ombudsman, to which they responded that they cannot be held liable for poor line quality and that that fact is in their terms and conditions.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
27 Jun 2022, 15:56Good day, Ryan L
Thank you for entrusting us with your service request.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for entrusting us with your service request.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply27 Jun 2022, 15:56
Official
Good day, Ryan L
Thank you for entrusting us with your service request.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for entrusting us with your service request.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services.
There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
RL
Ryan L's updateReviewer Update
27 Jun 2022, 17:16The above response is typical of Vox Telecom's lack of commitment to aftersales service. At least the public can witness firsthand your total lack of accountability and zero desire to assist to actually sort our the problem further. Unlike other consumer-centric companies who immediately resolve to have an escalation crm, PR manager, or tech consultant make contact, you have made no such promise in your response. Thank you for making your apathetic stance so blatantly clear to all.
RL
Ryan L's update27 Jun 2022, 17:16
Reviewer Update
The above response is typical of Vox Telecom's lack of commitment to aftersales service. At least the public can witness firsthand your total lack of accountability and zero desire to assist to actually sort our the problem further. Unlike other consumer-centric companies who immediately resolve to have an escalation crm, PR manager, or tech consultant make contact, you have made no such promise in your response. Thank you for making your apathetic stance so blatantly clear to all.
Vox Telecom's replyOfficial
27 Jun 2022, 19:06Good day Ryan L,
Thank you for your post.
We have added it to the request logged.
Kind regards
Vox
Thank you for your post.
We have added it to the request logged.
Kind regards
Vox
Vox Telecom's reply27 Jun 2022, 19:06
Official
Good day Ryan L,
Thank you for your post.
We have added it to the request logged.
Kind regards
Vox
Thank you for your post.
We have added it to the request logged.
Kind regards
Vox