Vox Telecom account statement for Account Number: ***

Vox people came to install their WiFi networks fibre in November 2022, the service has never worked data never connected,they kept going back and forth with Vuma to come and check what the issue is.finally it seems like my area has fibre issues this took them almost two months to figure it out around january.i called them for hours on hols with no help coz I was receiving final notice of payment from them for the service that doesn't work.what am I paying for? I decided to use another service provider since they services doesn't work can someone please clear my account and leave me alone