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Gugulethu N

1 reviews | Active since Mar 2018

20 Mar 2018, 14:53

VOX Telecom ***- Disssappointed with handling of account and irrelevant charges following cancellation

We entered into a month to month contract with VOX Telecom for the following services: 10Mbps PRO Uncapped Fat Pipe Fibre Bundle Month to Month in September 2017 for the subscription amount of R 832.46. We cancelled VOX services within 3 days of installation due to Vox not supplying us with a working WiFi as expected, the WiFi was working in only one room where it was installed and it was not working for the entire house.

VOX collected their equipment as well in the house. We then started receiving statements and invoices amounting to R 4300,00. We have been enquiring the owing amount ever since on several occassions via e-mails and calls with no response. On the 15 March 2018 VOX advised us that they have handed over the account to collection services. I would advise people not to use VOX Telecom as their services are not up to standard and also their accounting department is a mess!

Following numerous calls and e-mails therefore we don’t see why there should be a cancellation penalty.

0
Replies (4)
Vox Telecom
Vox Telecom's reply20 Mar 2018, 14:57
Official

Good day Gugulethu.

Thank you for bringing this to our attention.

Kindly note that we are investigating into this matter and will provide you with feedback soon.

Kind Regards.

Vox Telecom.

Vox Telecom
Vox Telecom's reply29 Mar 2018, 13:14
Official

Good Afternoon Gugulethu.

As per the feedback that has been received from your Account Manager, positive contact has been made regarding the above mentioned problems raised and further contact will be kept with you.

Should you further require immediate assistance,please do not hesitate to contact our Sales Department directly on ***.

Kind Regards.

Vox Telecom.

GN
Gugulethu N's update17 May 2018, 15:27
Reviewer Update
Good day, Subject: VOX Telecom Account: ********** It is now 2 months later I have not recieved any feedback as per VOX response. When should I expect feedback? Regards, Gugulethu Nkosi
GN
Gugulethu N's update16 Oct 2018, 12:53
Reviewer Update
VOX Telecom Account: ********** - Disssappointed with handling of account and irrelevant charges following cancellation. Folowing several calls with VOX instead of VOX resolving their invoicing problem, they decided to hand over the account to external collectors. This is how we are treated as customers at VOX if their problem is not resolved they forwad the account to ITC. VOX business behavior is ********* and unprofessional, the company continues to expect honest customers to pay for services not provided by the company, I have not seen such pathethic business practise in my entire life. Avoid using VOX Telecom services at all cost!!!