LP
Luigi P
1 reviews | Active since Jul 2023
27 Jul 2023, 15:23
Vox Telecom
Does Vox have a call centre for customer, Fibre has been down for more than 24hrs now, call Vox customer care numbers. no answer at all, this is not acceptable.
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Replies (2)
Vox Telecom's replyOfficial
27 Jul 2023, 15:51Good day, Luigi
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & General Queries teams are available from Monday to Friday 08:00 till 17:00 ,
and on Saturdays and non-religious public holidays from 08:00 till 14:00
our Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email:***
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & General Queries teams are available from Monday to Friday 08:00 till 17:00 ,
and on Saturdays and non-religious public holidays from 08:00 till 14:00
our Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email:***
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Jul 2023, 15:51
Official
Good day, Luigi
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & General Queries teams are available from Monday to Friday 08:00 till 17:00 ,
and on Saturdays and non-religious public holidays from 08:00 till 14:00
our Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email:***
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The Technical Support team is available 24 hours a day, 365 days of the year.
Customer Service & General Queries teams are available from Monday to Friday 08:00 till 17:00 ,
and on Saturdays and non-religious public holidays from 08:00 till 14:00
our Customer Portal here 👉 https://customer.vox.co.za/dashboard
Call: ***
Email:***
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 Jul 2023, 07:12Good day, Luigi
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
The calls received were remotely disconnected , before Vox could answer and assist.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
The calls received were remotely disconnected , before Vox could answer and assist.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply28 Jul 2023, 07:12
Official
Good day, Luigi
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
The calls received were remotely disconnected , before Vox could answer and assist.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
The calls received were remotely disconnected , before Vox could answer and assist.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox