SY
Selwyn Y
1 reviews | Active since Mar 2020
20 Jun 2024, 09:17
VOX Telecom. A Personal Experience
What is wrong with VOX Telecom. Don't they believe in Business Ethics. Do they not believe that "honesty is the best policy?"
They handed my account over for collection despite it having a ZERO balance. They cancelled my email address without notifying me.
In order to avoid litigation I paid what they were demanding. Now they refuse to refund it despite my account now being in credit.
Consumer be aware. VOX Telecom is not trustworthy.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
20 Jun 2024, 09:41 Good day , Selwyn
Kindly note that the details of your query has been sent to the debtors team to assist. As per VOX***7
Closed: Good day Selwyn,
Please note that your account is now up to date and file will be closed with Vericred.
Please advise if you wish to re-sign services so that we can begin process.
Kind regards,
Vox Pre-Legal TeamInternal17/May/2024 10:34:15
Regards Vox
Kindly note that the details of your query has been sent to the debtors team to assist. As per VOX***7
Closed: Good day Selwyn,
Please note that your account is now up to date and file will be closed with Vericred.
Please advise if you wish to re-sign services so that we can begin process.
Kind regards,
Vox Pre-Legal TeamInternal17/May/2024 10:34:15
Regards Vox
Vox Telecom's reply20 Jun 2024, 09:41
Official
Good day , Selwyn
Kindly note that the details of your query has been sent to the debtors team to assist. As per VOX***7
Closed: Good day Selwyn,
Please note that your account is now up to date and file will be closed with Vericred.
Please advise if you wish to re-sign services so that we can begin process.
Kind regards,
Vox Pre-Legal TeamInternal17/May/2024 10:34:15
Regards Vox
Kindly note that the details of your query has been sent to the debtors team to assist. As per VOX***7
Closed: Good day Selwyn,
Please note that your account is now up to date and file will be closed with Vericred.
Please advise if you wish to re-sign services so that we can begin process.
Kind regards,
Vox Pre-Legal TeamInternal17/May/2024 10:34:15
Regards Vox
SY
Selwyn Y's updateReviewer Update
20 Jun 2024, 10:45I have a statement from VOX with a ZERO Balance.
Despite this I still paid VERICRED the sum of R321.96 in April.
This was to avoid the matter escalating and causing harm to my credit rating.
I would appreciate a refund of the amount of R321.96.
I look forward to your positive response.
Despite this I still paid VERICRED the sum of R321.96 in April.
This was to avoid the matter escalating and causing harm to my credit rating.
I would appreciate a refund of the amount of R321.96.
I look forward to your positive response.
SY
Selwyn Y's update20 Jun 2024, 10:45
Reviewer Update
I have a statement from VOX with a ZERO Balance.
Despite this I still paid VERICRED the sum of R321.96 in April.
This was to avoid the matter escalating and causing harm to my credit rating.
I would appreciate a refund of the amount of R321.96.
I look forward to your positive response.
Despite this I still paid VERICRED the sum of R321.96 in April.
This was to avoid the matter escalating and causing harm to my credit rating.
I would appreciate a refund of the amount of R321.96.
I look forward to your positive response.
Vox Telecom's replyOfficial
20 Jun 2024, 11:57Good day, Selwyn
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Debtors Department has sent correspondence to you pertaining to your refund query.
We also requested Vericred to confirm file closure. Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Debtors Department has sent correspondence to you pertaining to your refund query.
We also requested Vericred to confirm file closure. Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply20 Jun 2024, 11:57
Official
Good day, Selwyn
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Debtors Department has sent correspondence to you pertaining to your refund query.
We also requested Vericred to confirm file closure. Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Debtors Department has sent correspondence to you pertaining to your refund query.
We also requested Vericred to confirm file closure. Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox