JB
Jean B

1 reviews | Active since Mar 2018

07 Mar 2018, 20:20

Vox Telecom a leading Service provider of what?

Promised Fibre throughout the home, can barely get fibre to work consistently in a few rooms never mind the whole house. Requests for help are met with quotes to upgrade routers etc. Their own staff say they install sub-standard equipment initially, if you want better you must pay the difference.

0
Replies (2)
Vox Telecom
Vox Telecom's reply07 Mar 2018, 20:54
Official

Good day Jean,

Thank you for bringing this to our attention

We have escalated the above matter to management for urgent assistance and will provide you with feedback shortly.

Kind Regards,

Vox

Vox Telecom
Vox Telecom's reply12 Mar 2018, 16:25
Official

Good day Jean.

Kindly note that the Sales Manager has been in contact with you regarding your complaint and confirmed that additional Wi-Fi points are required at your residence.

A separate email has been sent to you regarding the additional Wi-Fi points.

Kind Regards,

Vox Telecom