VOX TELECOM A DISGRACE

Goof morning. I am completely disgusted with the way VOX handles their clients. I cancelled with VOX in September 2024 as i was moving away from the area. The fibre router was asked to be collected by VOX of which they responded on email that it would be collected from the residence on the 5th Novmber 2024. They confirmed with a waybill number that it would be collected! They did not collect it. Last month emailed me stating i have to post the fibre router - 5 months later. I responded immedaitely stating i am not in the area and that i cannot collect the router. It was confirmed to be collected. Why was i not informed on the 6th November about the collection??? They now debited my account of R1999 for a router i explained i do not have and is still waiting for them at the previous residence. The only way they are willing to assist is for me to collect it. I am no where near that area and cannot collect from the residence. I will never use VOX again and find there assistance appalling. I recommend using another provider