Vox Telecom a bunch of ******* and poor service

If i could rate this company as zero i would never recommend anyone ever join them

i joined vox service on the 26th of March 2020 it is now the 9/4/2020 after paying my 1st bill it has come to my attention that the amount per month will be R919 when i agreed to R836 per month.

History on the sale

I contacted vox in February as a prospective client i spoke to a consultant by the name of Luqmaan Cupido who sent me a quote of R836 which i was happy with however before accepting i had a few questions i then could not get hold of Luqmaan called numerous times. I then called vox and requested to speak to another sales consultant who reluctantly took the sale this consultant goes by the name of Zirk Jansen. He then said he could take the sale. he then said he would send me a E-sign which i just needed to accept which i did baring in mind it was under the quoted amount which Luqmaan sent me i then accepted this E-sign. On the 23rd of march i was setup and happy. I then ran into numerous issues with the cheap router that they have given but bit it through. I then received a notice of suspension of service as i wasn't aware that the invoice was sent. I then paid the pro-rata amount and the 1st bill of R1156.16 paid it on the 7/04/2020. I then called vox to confirm if the payment was received and to enquire the monthly amount would be 836 when i was told no its R919 which i did not agree to. The accounts department then just shrugs it off and says well this is what they see i must speak to Zirk. Zirk then says he apologizes, He didn't tell me about an increase due to Vumatel increasing their fees. I then said Zirk this is unacceptable which he then says he is sorry and takes responsibility. I said Zirk how does that help me as this is not what i agreed upon its an R83 difference which adds up at the end of the year. He continued to apologize and say their isn't anything he can do he will get his manager to call me. The manager by the name of Marco Hamilton calls me and basically say i signed so i must just pay it i said look all i want is the amount adjusted to what i agreed or cancel its been only 15 days he then says well then its a 3000 installation fee which i am liable for its in their contract.

This company is a bunch of ********** and i hope no one will make the mistake of joining them.

Yes R83 is not a lot of money but it adds up this is the worst provider i have ever been with.

Also if all their calls are recorded as stated they would hear me say i agree to the R836 all i need was someone to process the sale now im sitting paying way more than what i budgeted for and all Marco says why didnt i see on the quote because i was under the impression its the same amount given all i wanted was a different sales person