YV
Yvette V
1 reviews | Active since Aug 2019
23 Dec 2022, 14:17
Vox Telecom
I have signed up for a 24 month contract to purchace a new inverter for my internet and now have 6 months left. I have to pay R5 more on my contract. This is not how a contract work. If you purchase a TV and pay for 24 months, your account is not increased to pay more. You pay the same amout for 24 months in my opinion
If this is the way Vox wants to do business and want to remove posts from Hello Peter so that others cant see this is how they do business in my opinion then there is something fishy going on.
Never in my exixtance of taking out contracts I have ever seen this from happening.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
23 Dec 2022, 14:43Good day, Yvette
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Dec 2022, 14:43
Official
Good day, Yvette
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
31 Dec 2022, 07:23Good day, Yvette V
Thank you for your patience whilst this matter was being investigated.
Kindly note that the service agreement is not a fixed pricing agreement and is subject to change in pricing if it is required. The Terms and Conditions Clause 9.5 refers to the pricing change. however to provide the best operational service, Vox has to keep up with the inflationary rates that we're currently dealing with in the market.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the service agreement is not a fixed pricing agreement and is subject to change in pricing if it is required. The Terms and Conditions Clause 9.5 refers to the pricing change. however to provide the best operational service, Vox has to keep up with the inflationary rates that we're currently dealing with in the market.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply31 Dec 2022, 07:23
Official
Good day, Yvette V
Thank you for your patience whilst this matter was being investigated.
Kindly note that the service agreement is not a fixed pricing agreement and is subject to change in pricing if it is required. The Terms and Conditions Clause 9.5 refers to the pricing change. however to provide the best operational service, Vox has to keep up with the inflationary rates that we're currently dealing with in the market.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the service agreement is not a fixed pricing agreement and is subject to change in pricing if it is required. The Terms and Conditions Clause 9.5 refers to the pricing change. however to provide the best operational service, Vox has to keep up with the inflationary rates that we're currently dealing with in the market.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox