Hellopeter
Share Your Experience
NH
Nicolene H

1 reviews | Active since Aug 2023

07 Aug 2023, 08:05

Vox Telecom

Vox suspended my account due to a credit note pending on their side. I have been struggling with my account since June 2023.

0
Replies (3)
Vox Telecom
Vox Telecom's reply07 Aug 2023, 09:15
Official
Good day, Nicolene H
 
 Thank you for your review
 
 Kindly note that the details of your complaint has been sent to the debtors team to assist. 
 
 We will investigate the details of your complaint and provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
NH
Nicolene H's update07 Aug 2023, 10:28
Reviewer Update
Thank you, please advise when my account will be unsuspended. Or am I going to wait another month.
Vox Telecom
Vox Telecom's reply11 Aug 2023, 08:49
Official
Good day, Nicolene
 
 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
Kind Regards, 
Vox