CC
Cameron C
1 reviews | Active since Oct 2023
12 Oct 2023, 11:28
Vox telecom
First of all i had been a customer through vox telecom since they started. Now that i dont require fibre from them they want to charge me sky high amounts for cancellation fees. I have spoken to them numerous times regarding an amount i need to pay for hardware im using on a daily basis from them yet they do not give me a amount yet just stories.
The reason for me leaving the fibre on their side is that there is always problems and down time as they call it which is highly unreasonable due to the amount i was paying them.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
12 Oct 2023, 12:27Good day, Cameron
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Accounts team for further assistance.
We will contact you shortly to assist with the resolution thereof.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Accounts team for further assistance.
We will contact you shortly to assist with the resolution thereof.
Kind Regards,
Vox
Vox Telecom's reply12 Oct 2023, 12:27
Official
Good day, Cameron
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Accounts team for further assistance.
We will contact you shortly to assist with the resolution thereof.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your complaint to the Accounts team for further assistance.
We will contact you shortly to assist with the resolution thereof.
Kind Regards,
Vox
Vox Telecom's replyOfficial
19 Oct 2023, 08:09Good day , Cameron
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist the billing dispute.
The reapply can only be done once the arrears amount has been settled.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist the billing dispute.
The reapply can only be done once the arrears amount has been settled.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply19 Oct 2023, 08:09
Official
Good day , Cameron
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist the billing dispute.
The reapply can only be done once the arrears amount has been settled.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact to assist the billing dispute.
The reapply can only be done once the arrears amount has been settled.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox