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Damian O
1 reviews | Active since Jan 2021
01 Mar 2022, 09:24
Vox Telecom
Since Installation of Vox Fibre since 2020 been experiencing heavy problems off down time etc. After December 2021 and January 2022 threats were made to suspend my account. After been paid in full with a outstanding balance. Vox suspended the account with out any notice, confirmation etc. Still waiting for a call back from Vox Accounts department. Also still waiting for Invoices and Statements since December 2021. I'm happy they have suspended my account now I can take it further to other parties involved with Vox Telecom. By the way Vox Telecom keep the R100-00 you guys owe me
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
01 Mar 2022, 11:01Good day, Damian O
Thank you for your query.
Kindly note that the details of your query has been sent to our customer service team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our customer service team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Mar 2022, 11:01
Official
Good day, Damian O
Thank you for your query.
Kindly note that the details of your query has been sent to our customer service team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our customer service team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
03 Mar 2022, 13:31Good day , Damian O
Thank you for your enquiry. Please take note that Vox is trying to get hold of you on the contact details provided to assist with a resolution for this complaint. Kindly provide alternative contact details and when the best time will be to contact you.
Thank you in advance
Vox
Thank you for your enquiry. Please take note that Vox is trying to get hold of you on the contact details provided to assist with a resolution for this complaint. Kindly provide alternative contact details and when the best time will be to contact you.
Thank you in advance
Vox
Vox Telecom's reply03 Mar 2022, 13:31
Official
Good day , Damian O
Thank you for your enquiry. Please take note that Vox is trying to get hold of you on the contact details provided to assist with a resolution for this complaint. Kindly provide alternative contact details and when the best time will be to contact you.
Thank you in advance
Vox
Thank you for your enquiry. Please take note that Vox is trying to get hold of you on the contact details provided to assist with a resolution for this complaint. Kindly provide alternative contact details and when the best time will be to contact you.
Thank you in advance
Vox
Vox Telecom's replyOfficial
08 Mar 2022, 07:29Good day Damian O, Thank you for your patience whilst this matter was being investigated. Between the 22nd and the 25th of each Month , Vox do send out system generated statements and Invoices. In the case of a default account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer. Kindly note that we have received confirmation that the Sales team did attempt to contact you regards to reactivating of your services, Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact.Unfortunately the request had to be closed as we were unable to reach you. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox
Vox Telecom's reply08 Mar 2022, 07:29
Official
Good day Damian O, Thank you for your patience whilst this matter was being investigated. Between the 22nd and the 25th of each Month , Vox do send out system generated statements and Invoices. In the case of a default account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled. If an account remains in default, Vox has no alternative but to cancel the agreement with the customer. Kindly note that we have received confirmation that the Sales team did attempt to contact you regards to reactivating of your services, Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact.Unfortunately the request had to be closed as we were unable to reach you. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox