Vox Telecom

I am dissapointed at how i can't get a hold of anyone from collection or debtors for clarification on my account. On the 16th/17th October 2023 fibre was suspended due to non payment. I promised I'd pay but I wasn't able to. so I was automatically in arrears for entire October. On 2nd November I was sent cancellation which I did not request nor acknowledge. Now I am charged for the entire November but I have had no Fibre access/ granted since 16th/17 October. I have paid for 2months with a shortfall of R54.30. I have asked numerously why am I charged for November and no repsonse for a full week on email, and also on the phone but the phone continuously rings. All i want to know why am charged for November if my Fibre was disconnected on the 16/17 October? I paid on the 24th November and it was supposed to cover October and December plus the shortfall of R54.30 which I havent paid yet. may Vox please get back to me.