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Lorraine P

1 reviews | Active since Oct 2022

12 Oct 2022, 15:52

VOX TELECOM

Good day. I hope you could help. Mr. Colin Boshoff paid his Vox account up to date We are struggling to get Vox to see where the problem is. They say the router and promised to come and fix or replace it. It has been more than a week and still no one to come and see. They do not keep their word as promised. The complaint is handed over to Mr. GOVENDER, and no contact from him either. Could someone please help. Kind regards Lorraine du Plessis ***

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Replies (2)
Vox Telecom
Vox Telecom's reply13 Oct 2022, 07:53
Official
Good day , Lorraine D

 Thank you for your review. 

 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply14 Oct 2022, 10:50
Official
Good day,  Lorraine D 

Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that the connectivity was restored after the Onsite support team reconfigured the router.  

Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email *** 

Kind Regards, 
Vox