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Lorraine S

1 reviews | Active since Jul 2018

31 Dec 2025, 15:07

Vox telecom

We moved to a new house 5 minutes away from the old one. We notified VOX on time. They requested we post their equipment which we did. They sent frogfoot company to do fibre installation and promised that we will receive our router soon. The router was sent to wrong address and we have been calling Vox call center without assistance. On top of that they want us to pay .

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Replies (2)
Vox Telecom
Vox Telecom's reply31 Dec 2025, 15:57
Official
Good day Lorraine Shai, 

Thank you for your enquiry. We appreciate your patience as we investigate this matter further. 

Your enquiry has been escalated to the Customer service team, and feedback will be provided as soon as possible.

Please note that we will communicate directly via our official company channels, as listed on our website. 

Thank you for your understanding.

Kind Regards,

Vox

Vox Telecom
Vox Telecom's reply15 Jan 2026, 10:38
Official
Good day Lorraine Shai,
 
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved after the router was delivered. 

Regards
Vox