Vox Telecom - 6 Months of Hell

I have been a valued account holder with Vox Telecom for the past year. In January, I relocated to a new premises and promptly informed Vox Telecom of the change, believing that my account would be appropriately updated. However, to my dismay, I have been charged for both my old account and the new one, with Vox Telecom claiming that I never canceled the previous account. My account has been blocked since March. Over the past six months, I have tirelessly engaged in a frustrating back-and-forth with various departments within Vox Telecom. Each time I reach out, I encounter a lack of knowledge and an inability to address the core problem. This situation has resulted in a waste of valuable time and financial resources, as I have been charged for services I do not use. I paid R2870 to get my account fixed to find out they cancelled my subscription and have charged me an additional R 1760. 00. If you looking for a service provider that looks after their client base do not look here as you get zero to none attention. I am so frustrated.