VOX TELECOM

My WiFi had been down for a week. Daily calls to report, a Technician came out - to inform me everything is working fine. The fault lies with the Fibre Supplier, ZOOM Fibre. I do not deal with Zoom, have no contact with Zoom. Each time I call I get a Reference Number. No WiFi problem solved. I work Online and have lost a Week's Income. Yet they take full payment come month end. NOT good problem solving.