Vox Telecom – 5 Days Without WiFi After Payment & Unauthorised Cancellation

I am extremely disappointed with Vox Telecom’s service.

My account was suspended due to a late payment, which I paid immediately on the same day. Despite this, my internet has not been restored and I have now been without WiFi for five days.

Vox advised that my account shows as active, yet the PMO team later said it is pending cancellation. Vox then ordered a reconnection with Vumatel. Vumatel attended on site and confirmed their work was completed, but my WiFi never came back online.

When I followed up, Vumatel informed me that Vox had cancelled my order, allegedly due to an address change. This is false — I have lived at the same address since November 2021.

Vumatel advised that Vox must issue a new order, but reaching Vox’s Project Maintenance team is nearly impossible. I have spent over R480 on airtime and mobile data in the past five days due to long call waiting times.

I work from home and manage a household with tenants. Being offline for this long, especially after making payment, is unacceptable. I am still without WiFi as I write this.

I am requesting urgent escalation, immediate reconnection, and accountability from Vox Telecom.