1 reviews | Active since Nov 2022
👎🏻👎🏻👎🏻 Vox Telecom
Haven’t had internet connectivity for the last week. Called the call centre three times but no one assisted.
Call 1: The internet (satelite) was according to Vox reset on their side and should work. Still didn’t work after that.
Call 2: Called the call centre again the following day and waited 40min on the line while the technician check what’s going on. Eventually hung up as I can’t indefinitely stay on the line. No one even called back.
Call 3: After holding on for 40min called in again and chose the correct options for satelite internet but somehow ended up at the voice option. The guy informed that he can’t assist but the manager will call me back to assist and still hasn’t called me. That was at 12:30 this afternoon.
This is not the first time struggling with Vox and this satelite internet. Previously the same thing happened and the internet was off for over two weeks. Called in numerous times and nobody could assist. Eventually got hold of a manager and interesting enough that afternoon out of nowhere the interesting miraculously started working again… The manager informed me that he will send technician to come and see what the problem is. The technicians took their time to call and by then I was so frustrated.
Tired of this poor service. Paying a lot of money every month on a useless service thag I can’t use. Not recommending Vox to anyone.
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence. Please advise , who is the account holder ?
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence. Please advise , who is the account holder ?
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Your response is just as useless as the rest of your service thus far. One would think that you had noticed my ID number provided earlier with my complaint so that you can track my account.
Please stop this mediocre service and start doing your jobs properly like one would expect of such a professional organisation.
Your response is just as useless as the rest of your service thus far. One would think that you had noticed my ID number provided earlier with my complaint so that you can track my account.
Please stop this mediocre service and start doing your jobs properly like one would expect of such a professional organisation.
Unfortunately, we were unable to locate your Vox Account with the ID Nr provided.
Please do provide us with your Vox Account nr so we can investigate further and assist accordingly.
Thank you
Regards Vox
Unfortunately, we were unable to locate your Vox Account with the ID Nr provided.
Please do provide us with your Vox Account nr so we can investigate further and assist accordingly.
Thank you
Regards Vox
Even after a complaint on Hellopeter still no effort from Vox’s side to resolve the matter.
In the previous complaint Vox responded by saying that they can’t track my account with my ID number. That is so funny because when I call the call centre they accept my ID number and find my account.
Also I have provided my cellphone number in the previous complaint yet nobody has made the effort to contact me to resolve this matter.
Now let me once again do your job for you… account number ***. Let’s see what your excuse will be this time for the no connectivity…
Fed up with your useless service!
Even after a complaint on Hellopeter still no effort from Vox’s side to resolve the matter.
In the previous complaint Vox responded by saying that they can’t track my account with my ID number. That is so funny because when I call the call centre they accept my ID number and find my account.
Also I have provided my cellphone number in the previous complaint yet nobody has made the effort to contact me to resolve this matter.
Now let me once again do your job for you… account number ***. Let’s see what your excuse will be this time for the no connectivity…
Fed up with your useless service!
We have received and acknowledge your complaint.
Kindly note that the details you provided was personal and the details we have on the account number you supp**** is a businnes account.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
Kindly note that the details you provided was personal and the details we have on the account number you supp**** is a businnes account.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox