VOX Telecom

Borderline ****mers now. More than a year ago, signed up for Vox Fibre at home. Planned the installation carefully with the rep to be able to give sufficient notice to my current supplier. Day of installation Tech said there's an issue & leaves. The hub is apparently 1 floor down and they need it referred to planning department, where it sits for almost 2 months. In the meantime, the very same tech installs fiber to my neighbor, without an issue. After 2 1/2 months & thousands or rands worth of top-up data through a router kindly supp**** by my previous supplier, I decide to cancel the order. Rep is very helpful and apologetic & confirmed the cancellation, as well as that theres an instruction to come collect the router sent to me at the beginning of the process. This collection was never done & the router is sitting here to date.

Fast forward more than a year and out of the blue I start receiving a statements from VOX for nearly R2000. I contacted the help email asking what this was for and were informed its rental for hardware (the router they never fetched) I instructed them to fetch the router as they were supposed to. This email was wholly ignored & the statements keep coming, accumulating interest and rental.

So, not only did they never install a service, but they are charging rental for equipment they failed to collect upon cancellation & still refuse to collect.

So Vox is borderline ****mers, billing for something you dont want, but cant get them to take back.

Tread lightly.