Vox Telecom
My patience is being challenged. For the past six months, I have encountered a negative encounter with VOx fiber at my residence. I have informed them on numerous calls that I have made to them. It has been two months in waiting for a technician to check out what the issue might be, even now no one has come. My unfortunate circumstance is that Vox is the sole provider of fiber service in my vicinity. Not forgetting how expensive the packages are, I fail to understand why they are giving such poor service.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
24 Oct 2024, 13:49Good day, Onke M
Thank you for your review.
Kindly note that the details of your complaint has been sent to the support team to investigate and assist.
As per On-Site Callout Ticket: VOX***1 Completed on Thu 29/08/2024 13:01:46
Technicians went onsite and no one was available - several calls were made, no answer and no call back.
There was no Furter tickets or issues logged / reopened.
We will provide feedback to you soonest.
Regards
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the support team to investigate and assist.
As per On-Site Callout Ticket: VOX***1 Completed on Thu 29/08/2024 13:01:46
Technicians went onsite and no one was available - several calls were made, no answer and no call back.
There was no Furter tickets or issues logged / reopened.
We will provide feedback to you soonest.
Regards
Vox
Vox Telecom's reply24 Oct 2024, 13:49
Official
Good day, Onke M
Thank you for your review.
Kindly note that the details of your complaint has been sent to the support team to investigate and assist.
As per On-Site Callout Ticket: VOX***1 Completed on Thu 29/08/2024 13:01:46
Technicians went onsite and no one was available - several calls were made, no answer and no call back.
There was no Furter tickets or issues logged / reopened.
We will provide feedback to you soonest.
Regards
Vox
Thank you for your review.
Kindly note that the details of your complaint has been sent to the support team to investigate and assist.
As per On-Site Callout Ticket: VOX***1 Completed on Thu 29/08/2024 13:01:46
Technicians went onsite and no one was available - several calls were made, no answer and no call back.
There was no Furter tickets or issues logged / reopened.
We will provide feedback to you soonest.
Regards
Vox
's updateReviewer Update
24 Oct 2024, 22:01Please note this is a lie about the phone calls. I was never called and there was someone at home on that day. Vox is really undermining and belittling me.
Am I going to get please or not>
Am I going to get please or not>
's update24 Oct 2024, 22:01
Reviewer Update
Please note this is a lie about the phone calls. I was never called and there was someone at home on that day. Vox is really undermining and belittling me.
Am I going to get please or not>
Am I going to get please or not>
Vox Telecom's replyOfficial
25 Oct 2024, 07:25Good day,
We have followed up with the On- site team to schedule an appointment and trust that they will do so as soon as possible.
Regards,
Vox
We have followed up with the On- site team to schedule an appointment and trust that they will do so as soon as possible.
Regards,
Vox
Vox Telecom's reply25 Oct 2024, 07:25
Official
Good day,
We have followed up with the On- site team to schedule an appointment and trust that they will do so as soon as possible.
Regards,
Vox
We have followed up with the On- site team to schedule an appointment and trust that they will do so as soon as possible.
Regards,
Vox
Vox Telecom's replyOfficial
25 Oct 2024, 15:38 Good day, Onke M
We have received confirmation the Support team that your router has been swapped out and all is working fine.
Should you have any further queries, please don't hesitate to contact us on *** or ***.
Kind regards,
Vox
We have received confirmation the Support team that your router has been swapped out and all is working fine.
Should you have any further queries, please don't hesitate to contact us on *** or ***.
Kind regards,
Vox
Vox Telecom's reply25 Oct 2024, 15:38
Official
Good day, Onke M
We have received confirmation the Support team that your router has been swapped out and all is working fine.
Should you have any further queries, please don't hesitate to contact us on *** or ***.
Kind regards,
Vox
We have received confirmation the Support team that your router has been swapped out and all is working fine.
Should you have any further queries, please don't hesitate to contact us on *** or ***.
Kind regards,
Vox