Vox Telecom

Have been their client for many years requested an upgrade in October from 100mg line to a 1gig line Received e-mails and sms confirmations sayin' TT-connect had increased the line speed and handed it over to Vox to complete...it's now the 4th November...the way inflated price went off my account in the 1st Nov ...line speed upload 32 and download 45....this is pathetic Call them yesterday held in for 15 Min so emailed a complaint...no response ..emailed again this morning...no response...called them again held on for 20 Min some chap answered and could barely speak English...then put the phone down ,,,called again...a lady answered the call but now had to log a call with technical so why is she there if she cannot help or resolve the issue don't think she's capable either ..... This is pathetic and if not resolved today maybe time to cancel the contract