Vox Telecom

I was a Vox customer some time ago, and I had subscribed to a 20/10 Mbps internet line. Unfortunately, I experienced extremely slow speeds and discovered that my actual average speeds were around 4/2 Mbps. After several attempts to resolve this issue, I finally received a response from a representative.

After numerous discussions with a manager (whose name I cannot recall), we reached an agreement for me to close my account, as I had been paying for a service that was not delivered as promised. This process took approximately two months.

Now, nearly a year later, I received a phone call informing me that my account has been handed over for collection, amounting to R900. This situation is quite concerning, especially considering the lengthy struggles I faced with your service.

I kindly request urgent assistance to resolve this matter. Please have someone from Vox contact me as soon as possible