tM
tshepisang M

1 reviews | Active since Dec 2020

05 Jul 2023, 13:57

Vox telecom

Vox telecoms is the worst network provider ever…since I’ve been with them I’ve never been happy. Firstly their debit order days never go off and because of that they will charge you 400 rands extra because of their mistake Secondly I’ve been asking for answers on why my debit does go through but all other accounts can debit on a specific day but till today no one has called or assisted me.

Now I’m being told about large amounts that I need to pay with their cancellation fee yes I never even cancelled the provider..their cancellation fee is about 2000 rands also which is a ******* considered other brands don’t even charge up to a 1000

I regret ever taking up their network because they just rip people off that’s all they do..I give them a rating of zero zero

0
Replies (4)
Vox Telecom
Vox Telecom's reply06 Jul 2023, 11:13
Official
Good day,  Tshepisang

Thank you for your review. 

Kindly note that the details of your complaint have been escalated for further assistance. 

We will contact you shortly to assist further. 

Kind Regards, 
Vox  
Vox Telecom
Vox Telecom's reply01 Aug 2023, 10:29
Official
Good day ,  Tshepisang

Thank you for your patience whilst this matter was being investigated. 
 Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof. 

 Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
  Kind Regards, 
Vox
 
tM
tshepisang M's update05 Dec 2023, 15:54
Reviewer Update
I have not till this day gotten feedback from Vox!!

May I please get Marlene to call me and fix this error and ***** that Vox has caused!!
***** ***** *****!!
Vox Telecom
Vox Telecom's reply05 Dec 2023, 16:56
Official
Good day,  Tshepisang

Thank you for your review. 

Kindly note that the details of your complaint have been escalated for further assistance. 

We will contact you shortly to assist further. 

Kind Regards, 
Vox