Vox telecom

Bad service it was firts a struggle to get a acount because they gave it to my brother that was visiting me a router on my home adress that I'm paying and he left and it was a big storry to get it on my naam had to open my own acount that was also big story they ask for things that they didint even ask my broteher then after the struggle frog foot was fast with the assistance of installing greatfull for that but when i payd my first payment after 12 days they put it of saying i haven't payd for november but i have screen shot where it shows paid to date because the first mounth is free now they say that it was only for the promotion and that was what i was signing up for they didn't tel me that is not a promotional they just want to sell sell sell but when there's a problem they don't want to help and you can call the customer care number of them you hlod forever yessterday i was holding for half an hour then it just drops and i sent them an email asking assistance they send a email that they will call this morning they said my ticket been closed and im not gonig ask for assistance every day if they don't want to help me i will go to someone els that wants to help there customers this VOX TELECOM HAS THE WORST SERVERS