PT
Prince T

1 reviews | Active since Jan 2022

11 Jul 2024, 12:20

VOX TELECOM

I am Prince, writing to formally lodge a complaint against the PMO/Technical team. My grievance pertains to their failure in providing me with satisfactory service since the 4th of July, when I subscribed to VOX as my ISP. Up to this day, I have been redirected between Vuma tel and VOX, with conflicting information regarding the cancellation of my line. Despite my attempts to address this issue with the PMO, I have been consistently referred back to the technical team, resulting in a frustrating cycle. This situation has not only cost me money and time, but has also caused emotional distress. I strongly believe that transparency and honesty are lacking in this matter.

0
Replies (2)
Vox Telecom
Vox Telecom's reply11 Jul 2024, 12:46
Official
Good day,  Prince T 
  
 Thank you for your review. 
 
 Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply16 Jul 2024, 09:08
Official
-Good day,  Prince T 
  
 Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the Fibre line has been activated.

 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox