1 reviews | Active since Jul 2019
VOX Telecom
On the 4th of October 2024 I contacted the Vox call centre because I was able to get LAN connection and not WIFI. After the Vox telephonic technician adjusted settings on the modem, I was not able to get Wi-Fi or LAN connection. (kindly note that this also happened on the 1st of October 2024, I contacted a technician, and he was able to sort out the problem remotely) They booked a technician to come and see what the issue as this is was a problem that was caused by the Vox technicians and was not our fault at all. Not at any point in time was I told how much a call out fee will be. The technician arrived sorted out the issue. He did not inform us of any cost or how much it would be.
on the 10th of October 2024 I got a bill for R3248.75 from Vox where R1299.50 was for a call out fee and R1949.25 was for labour.
I disputed this invoice and refused to pay it. Vox then proceeded to suspend my line. They then allowed a credit to be passed for the R1299.50 (which to date is still not reflecting on my account) but they did not budge on the labour charges.
Because i am still disputing the matter i requested the call recording for the conversation i had with the technician on the 4th of October 2024, where i was told i am not allowed to get the recordings because it was against the POPIA act. Which in my opinion is absolute nonsense because i am the one who placed the call.
This issue we had was due to Vox equipment being faulting and also the Vox technicians who messed up setting on your side.
Thank you for your post.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your post.
Please note that the details of your complaint has been sent to the Collection Manager for assistance.
We will make contact with you directly to assist with your complaint.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Yes i have received the email however i am still awaiting a response regarding the why i had to pay a technician when the equipment which belongs to you is faulty.
I feel that this is unacceptable and unreasonable on your part as everything was working fine until your online techinicians logged in and messed around with the settings. I don't think that i should be responsible to pay for your techinicians mistakes. Furthermore, I would like to get the recordings of the discussions i had with your technicians that day.
thank you,
Yes i have received the email however i am still awaiting a response regarding the why i had to pay a technician when the equipment which belongs to you is faulty.
I feel that this is unacceptable and unreasonable on your part as everything was working fine until your online techinicians logged in and messed around with the settings. I don't think that i should be responsible to pay for your techinicians mistakes. Furthermore, I would like to get the recordings of the discussions i had with your technicians that day.
thank you,