VOX Telecom

we havent had access to our wifi since the first of August .its been confirmed that you guys wrongfully cancelled our wifi. after numerous phone calls and holding on the phone no-one has gotten back to us, its supposed to be chelsea. i have given my cellphone number, my work number as well as my wifes cellphone number to reach us. the debit order did go through like is should on the first so why can you not turn the wifi back on?