Vox Telecom

Our internet has been done since 20 September 2022. I have made 14 + calls to Vox support and technical over the last 8 days and still no response or feedback. A technician did a call out on 21 September and he informed me that the issue is not with Vox but with Frogfoot and Century City and that the issue has been escalated. This escalation has now left me with no further responses. Due to no internet our telephone lines are down as well. I've made contact with Vanessa the Area Sale Manager and Ruve the technician, both of whom informed me that they will see what the issue is and get back to me. A few days has passed since I received the empty promises. Just to add we pay almost R27k to Vox on a monthly basis for this poor service.