Vox telcom incompetence

Vox telcom has without fail continued to not disappoint me but to I can take it as far as saying they don't care about their clients. I had my fibre line installed on the 6th of May 2023 the services were never activated due to some GPON issue the matter was finally resolved on the 2nd of June 2023. The following Saturday the account was suspended and I am told I need to pay R880 before these services are connected, keep in mind that the services or internet was only active for 1 day. They are taking me from department to department to more departments and worse they refuse to now cancel my subscription