Vox Telcom failure

We heading to 2 weeks without our WiFi. We contacted the provider asked them to assist with activation of our WiFi in the new apartment, they never bothered themselves they send a technician he couldn’t help us he apologies and mentioned that he replaced somebody else he couldn’t do what he was supposed to do . he then left and suggested that we call out ISP since he can’t figure out what seem to be a problem. We Called them serval times still they ain’t willing to assist!! You only in good terms with these people if you pay them only once you have issues or rather need assistance, be ready to be treated like trash! We can’t even work at home or even watch tv. 2 weeks without Wi-Fi then we are expected to pay a full month-month amount