Vox technical support and fibre is absolutely terrible

I am at the point where I don't even want assistance anymore, I just want people to be aware and know how pathetic and absolutely useless vox telecom is before wasting money on a terrible service.

I phoned vox 2 weeks ago regarding high latency and packet loss issues which was affecting my day to day online routine, since then I have contacted them twice and they said they will sort it out , run some test and get back to me and it's been a week and a half and still zero response from them and my internet is still giving me problems.

As I said I don't even want assistance or help anymore, I just want people to know that if vox is an ISP that you are considering then please think twice because those of us that are with vox are paying for a service that barely ever works and nobody ever thinks about helping because it doesn't affect them .