DO
Dina O
1 reviews | Active since Nov 2020
13 Feb 2023, 20:26
Vox technical service
Service stinks, can never get hold.of them an once you do and.l8g a call the service guys does not pitch. Working from home and losing business without connectivity, they don't seem to care about the individual
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
13 Feb 2023, 21:47Good day, Dineo O
Thank you for your review.
Kindly note that the details of this query has been sent to the Support team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Support team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Feb 2023, 21:47
Official
Good day, Dineo O
Thank you for your review.
Kindly note that the details of this query has been sent to the Support team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Support team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Feb 2023, 08:31Good day Dina O
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved , the problem with your connection was caused by the changed PPPoE password
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved , the problem with your connection was caused by the changed PPPoE password
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply14 Feb 2023, 08:31
Official
Good day Dina O
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved , the problem with your connection was caused by the changed PPPoE password
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity issues were resolved , the problem with your connection was caused by the changed PPPoE password
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
DO
Dina O's updateReviewer Update
14 Feb 2023, 19:07Dear VOX, the issue has not been resolved. No 1 my password was changed over a week ago so why is there a problem now? The technicians made an appointment to come out today at 4:30 , it is now 19:00 with a no show and not even a phone call that there is a problem.
DO
Dina O's update14 Feb 2023, 19:07
Reviewer Update
Dear VOX, the issue has not been resolved. No 1 my password was changed over a week ago so why is there a problem now? The technicians made an appointment to come out today at 4:30 , it is now 19:00 with a no show and not even a phone call that there is a problem.
DO
Dina O's updateReviewer Update
15 Feb 2023, 13:35Technicians were supposed to come out yesterday, they did not pitch. When we phoned this morning the ticket was closed so a new ticket was logged. Now we have to wait another 2 - 3 days for assistance. Totally unacceptable, very unhappy with your service
DO
Dina O's update15 Feb 2023, 13:35
Reviewer Update
Technicians were supposed to come out yesterday, they did not pitch. When we phoned this morning the ticket was closed so a new ticket was logged. Now we have to wait another 2 - 3 days for assistance. Totally unacceptable, very unhappy with your service
Vox Telecom's replyOfficial
15 Feb 2023, 15:30Good day, Dina
We have added the above to your open escalation. The query will be logged with our onsite team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
We have added the above to your open escalation. The query will be logged with our onsite team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply15 Feb 2023, 15:30
Official
Good day, Dina
We have added the above to your open escalation. The query will be logged with our onsite team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
We have added the above to your open escalation. The query will be logged with our onsite team to assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
17 Feb 2023, 12:01 Good day, Dina
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 Feb 2023, 12:01
Official
Good day, Dina
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the equipment was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox