Vox Technical Service

Sadly it has taken me almost a week to resolve a connectivity issue on their system resulting in total loss of both wi-fi and internet after a technician had replaced a UPS we had installed by them several months ago. The phone calls started and the tickets were issued resulting a limited service . My frustration levels grew at an alarming rate and in pure desperation offered to pay if need to have a technician visit to sort everything out finally! Well today my luck changed when I was informed that a technician had been assigned and that she would see me at 1.30 today,Well at 12.15 a young technician named LEBO KESIBILE arrived and immediately established that the wi-fi coverage was not good. She then reset the Vox modem and spent almost a further hour checking, resetting and rechecking everything to finally getting us fully reconnected in the house and in my office! Well done Lebo - you really are an IT professional- and I would highly recommend you as a great technician and ambassador for any employer you might care to work for! Gavin Black. Vox subscriber ***. ***.