VOX TALKED ME INTO NEW PACKAGE AND IT WAS NEVER ACTIVATE FROM 2016

I had a huge problem with my IP address that continuously blacklisted. The technician advised That he put me through to sales to upgrade to a new package. I spoke to Jonathan Carstens at the Sales department and he recommend that I go on this new package with 5 static IP’s and that I will not have the problem ever again because a static IP is allocated to 1 individual only. I agreed to it and it was activated on 02/06/2016. It was also mentioned that I will get 200gig Data and a new router. For me the main reason was that my IP will not get blacklisted again. I had simultaneous problems throughout and every time I contacted vox technical department Every time and they resolved the issue every time. 3 Weeks back I contact vox technical Department about 3 times for the blacklisting problem. The last time I called I spoke To a technician named Ettienne. He said you get blacklisted because you have a public IP and In your package there is 5 static IP’s included. I told him I was under the impression that they Did activate it when I change to the package. He told me it was not activated and I pay for that Every single month. After requesting a refund a lady contact me and said the package was Actually for the 200gig data and the rooter, the static IP’s is just like a add on. My dispute now is That I was not at that stage bothered with the data and rooter, but for the static IP so my problem Can be resolved as this is a business and every time I got blacklisted my mails did not send or received