1 reviews | Active since May 2016
VOX taking money for no service and NOT communicating
We app**** with VOX a few weeks ago. After we got the login details and instructions we tried loading the app etc on our mobile phone. We did everything exactly and the service DID NOT work. We then contacted VOX where a technical rep assisted us and reset the service. Again, we could not use it. After 2/3 working days, after we also tried it on another mobile phone it still didn't work. We notified VOX immediately. We cancelled the service with immediate effect due to no use of service. Then VOX told us we HAVE to give 30 days notice as per contract and it ranges from the 1st of the month to the end, which means we have to pay for a few days for April, and the rest of May as that will be our 30 days notice. I again emailled them asking for a supervisor or manager to contact me. Only reply I got was that it will be escalated, and this was mid April...No response yet. Now a debit order went down, after I received a statement that had a 0 balance. We will not pay this amount and WILL reverse the debit order if needed. I am afraid that it seems like VOX just want the money and then after that it's the client's fight to sort out the issues.
Thank you for your query.
Unfortunately we were unable to locate your Vox Account nr with the information provided.
Kindly send us a private message with the Vox account nr so we may assist?
Thank you in advance
Vox
Thank you for your query.
Unfortunately we were unable to locate your Vox Account nr with the information provided.
Kindly send us a private message with the Vox account nr so we may assist?
Thank you in advance
Vox
Thank you for your reply.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your reply.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Just a side note, please know, I have been communicating with the customer service department team regarding this matter and it delivered no resolution whatsoever, and still got the deduction, which is why I'm now looking to discuss this with a higher level up employee. I'm the Financial Manager at my firm, and this is now a Management level complaint, seeing that the customer service team could not resolve it in the past.
Just a side note, please know, I have been communicating with the customer service department team regarding this matter and it delivered no resolution whatsoever, and still got the deduction, which is why I'm now looking to discuss this with a higher level up employee. I'm the Financial Manager at my firm, and this is now a Management level complaint, seeing that the customer service team could not resolve it in the past.
Please note, we still have not received any feedback regarding this issue.
Please note, we still have not received any feedback regarding this issue.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Please note, VOX finance only emailled/contacted us after you have sent us this message, so they were lying...by stating they have been in contact with us.
NOW, this is where the fight starts...they only removed the debit order details, but have not yet addressed the refund that should have happened for the money they took after we couldn't use the service, and cancelled the contract.
We need answers on this please?
Please note, VOX finance only emailled/contacted us after you have sent us this message, so they were lying...by stating they have been in contact with us.
NOW, this is where the fight starts...they only removed the debit order details, but have not yet addressed the refund that should have happened for the money they took after we couldn't use the service, and cancelled the contract.
We need answers on this please?