Vox take your money but dont supply a service

I am posting this review in frustration because nobody at vox will speak to the customer. I cancelled my Vodacom Fibre account in February and took out a fibre service with vox. Vodacom would not release the line until the 28th Feb which they did on that date. It is the 3rd of March and Vox can still not connect me to the fibre network but they have charged me for a service for part of Feb and for March already but there is no service. I have spent about 8 hrs on the phone only to be told every time that the matter is being escalated. the biggest frustration is that everyone promises to call you back with feedback and nobody ever does. Out of approximately 12 people I have spoken to only Walter kept his promise to give me feedback otherwise nobody ever gives any feedback. I moved to vox as I was told they were a progressive company but the experience to date has been more than disappointing